Entries Tagged 'business' ↓

Yesterday at my parents’ house I stumbled across a small black 3″ x 4″ leather-covered notepad with the word “THINK” on it in gold, and my grandfather’s initials (V. G. TROY) embossed in gold in the lower right corner.

This was an original IBM Think Pad.

Thomas Watson, founder of IBM, famously instructed his employees to “THINK” and had emblazoned the word all over the company’s offices; each employee carried a “THINK” notepad. And it seems they gave out various similarly-themed promotional material: my grandfather was a prospective customer to IBM, as he managed the automation of the New York State Insurance Fund in the early 1960’s. My wife recalls that her great-grandfather, an accountant, had a large “THINK” sign over his desk, presumably encouraging his supplicants to refine their queries.

I got to considering what it says about a company (arguably a society’s largest and most successful company) that is so fanatical about a single word like THINK. And what does it say about a company (and a society) that abandons that slogan?

THINK, in all caps and repeated like a mantra, says a lot. It implies that as individuals we are capable of logical contemplation that will result in conclusions that are universally true; that there is in fact one truth that all of us can visualize if we simply utilize our intellect and the tools of logic. What a view of the world (and of business) this is: there is only truth, there is only competitive advantage, there is only logic. If you want to succeed, all you have to do is find the truth.

Somewhere in the last 40 years, American business became unglued from truth.

Success in business became a kind of alternate-reality game, with a billion realities competing against one another, and perception trumping reality. No wonder a word like THINK seems obsolete and quaint now: it ignores the reality of Wall Street and all the complexity that comes when you’re painting a different picture for customers, employees, and shareholders.

If we were to choose a word that sums up the current business ethos, it might be something like “POSTURE” or “PROFIT”. But it’s surely not THINK; thinking has been out of fashion for some time, and it may just be that as we dismantle this fake, Bernie Madoff economy, we discover that if we want to achieve real economic success again we could do worse than to adopt Mr. Watson’s old mantra.

THINK.

Nearly every weekday between 4:00 and 7:00pm, eastbound US Route 50 in Annapolis, Maryland comes to a standstill. It typically happens near the westernmost edge of the city, and for a distance of roughly 7 miles, traffic inches along at a speeds often less than 10 miles per hour.

Yesterday it took me 30 minutes to cover these 7 miles (5:30 to 6:00pm).

It would be one thing if it was just me that was inconvenienced, or if this was a result of an accident or some unusual circumstance, but not so: this happens every day and there are tens of thousands of people affected by it. There is nothing unusual about it. We can only infer that this is how the road was designed to operate.

It would also be one thing if it was just this stretch of Route 50 that was affected by this kind of thing, but we all know it’s not. The Washington Beltway, to take one well known local example, is also apparently designed to fail spectacularly every morning and afternoon (and sometimes in between).

What does it say about a society that has its citizens sit in bumper-to-bumper traffic, day in and day out, spewing CO2 and other pollutants and wasting their time?

To me, it’s a sign of contempt. Anyone that would knowingly have people spend their time (and fuel) this way, day after day, must be filled with utter disdain for those so effected. Who’s to blame for these designs?

Surely there are some highway planners and road builders that could take the blame, but I have to think that any changes to the roads themselves can only yield marginal improvements — however needed those improvements may be.

The real issue boils down to us — the citizenry — and where we invest our financial and political capital. We are to blame.

We are the ones who have repeatedly failed to fund public transportation initiatives acquisto viagra. We are the ones who have lacked the foresight to discourage long distance car commutes. Annapolis residents famously rejected the extension of the Washington DC metro along the US 50 median because it would “bring crime” from the big city. Now Annapolis is its own capital of crime, and DC is further away than ever by car. And the median strip that once could have accommodated the metro has been sacrificed to ineffective additional lanes. Opportunity lost.

So, there you have it: we’ve locked ourselves into an economic model that provides long term competitive disadvantage. While other countries make good use of public transport and respect people’s time by moving them around efficiently, lowering pollution and making people more productive in the process, we’re stuck in the 1970’s, with people killing 2-4 hours per day in their cars spewing gases. Nice.

So every day, by design, this SINGLE stretch of Route 50 causes at least $207,900.00 in lost productivity for people, costs $22,176.00 in fuel (at $1.60/gallon — try it at $3.99), and generates 152.46 TONS of CO2 output. And that’s when it’s working AS DESIGNED! This is what it’s SUPPOSED to do??!?

Go ahead and add in every other backup in Maryland — the DC Beltway, the Baltimore Beltway, I-95, I-83 for starters — and you’ll have an amazing amount of lost time, energy, and productivity! It’s staggering what a drag this is on our economy. And the first instinct we citizenry has is to expand the current roads and build new ones. And this won’t help!

The only things that will really help are to 1) work closer to where you live, 2) use public transportation or bikes to get there, 3) improve the design of the roads we have.

The inability (er, unwillingness) to make this happen in suburban America is why places that have better public transportation (and the vibrant work/residential communities that invariably build up around it) will outpace us in the long term.

We simply can’t compete in the world economy if we’re locked up in our cars.

As many of you know, I live along the shores of the Severn River, a river along the Chesapeake Bay, near Annapolis, Maryland.

This infuriating (but unsurprising) article in the Washington Post suggests that the metrics of its supposed cleanup that have been taking place the last 25 years have been inflated to reflect more progress than has in fact been made.

Just as the advice to an alcoholic on how to lose weight and get back to a normal lifestyle can be nothing other than “stop drinking,” the remedy for the bay is equally stark, though more complex. And the brainless consumer squads inhabiting the Chesapeake Bay watershed want to try every imaginable remedy other than the ones that will work.

If you want to fix the Chesapeake Bay, here’s how:

1. Offer massive tax credits for allowing industrial farmland to revert to forestland
2. Tax fertilizer sales
3. Offer tax credits for replacing industrial farms with grass farms
4. Discontinue commercial Blue Crab and fish harvest in the bay; yes, screw the watermen and end the industry
5. Tax all impermeable surfaces; tax large impermeable parking lots at a 4x rate
6. Use the impermeable surface tax to fund a tax credit for those installing permeable surfaces
7. Invest funds in stormwater and sewage handling plants
8. Price water at 5x its current price
9. Offer tax credits for commuting via bike and public transportation
10. Tax credits for people who place land under conservation easement

Got the theme here? It’s all about taxes. While I am not in favor of taxing people, I’m also not especially in favor of large scale programs to modify human behavior. This, however, is exactly what the people say they want, and there’s no surer way to change human behavior than with incentives and disincentives. Taxes and tax credits are arguably the only direct tool that government has to create such incentives for behavior change.

If at least a good portion of these measures are not undertaken (or ones which very much resemble them), I can only assume that — like the drunk who will try every other remedy other than to stop drinking — we are not serious about saving the Bay at all.

Which makes me wish people would shut up and get about their hurried destruction of it; it is the only intent we can infer from the behavior we see. Pave the Bay never sounded so realistic. It really seems as though no one — no one with the will to make a difference — really cares to solve the problem. And I blame us citizenry first and foremost, because we won’t give our elected officials the political cover to do any of the things that it would take to actually solve the problem.

Last week I had the privilege of attending Le Web ’08 in Paris, which was artfully composed and hosted by Loïc and Geraldine Le Meur. It was an interesting event; I always like getting an international perspective on technology and business.

What was perhaps most interesting was the constructive tension between creativity and business on display there.

The theme of the conference was love — a primary human emotion. However, many of the guests and speakers were aggressive, technically-minded business people. But many of the speakers were artists, musicians, and researchers.

I’m fascinated by the complementary roles of “right brained” activity (art, creativity, design, visual thinking) and “left brained” activity (analysis, rule-based systems, quantitative modeling, finance) in business, particularly on the Internet.

Loïc rightly justified the use of the theme of love for the conference by saying that it is the primary emotion that drives an Internet entrepreneur to give birth to a new idea or technology. Surely this is true, but I’d argue that there are deeper justifications for using an emotion as the theme for an Internet business conference.

Developing innovative Internet business ideas requires a sense of play and real play only comes about when people tap into their creative, artistic brains. Not to get all philosophic, but Immanuel Kant stated in his Critique of Judgement that real advances in art can only be made when  art is undertaken for art’s sake alone, that is to say that it is done without any expectation of value, but rather is done merely to satisfy the curiosity of the artist (or designer, or researcher, or scientist).

So, all this means that Internet business people are in desperate need of right-brained influence.  It’s where the ideas come from.

My friend Paola Antonelli, curator of architecture and design at the Museum of Modern Art, is quoted as saying, “Good design is a renaissance attitude that combines technology, cognitive science, human need, and beauty to produce something that the world didn’t know it was missing.”  Love is surely a human need and is arguably a driver for all good design. And aren’t we all trying to design the things that the world didn’t know it was missing?

William McDonough, famed architect and designer, has stated, “Design indicates intent,” and shouldn’t our intent be to love one another and to love our planet?  Isn’t that what we should be trying to achieve in designing our Internet startups?

I was interested to see how many people literally got up and left the plenary session when the subject matter turned to art or music or emotion.  Some people were there strictly for left-brained content (how to raise money, how to survive the recession, etc) while others seemed to be more open to the right brained content.

Personally, I enjoyed the presentations by Itay Talgam (conductor), Chris Anderson (curator, TED), Helen Fisher (researcher on human relationships), and Robin Good (on education) the most. I’d say these were the most right brained. Things I enjoyed the least were the presentations by Messrs. Arrington and Gillmor, especially the unfortunate bickerfest that is the Gillmor Group that ended the conference. This is not to say that this kind of “left brained, rule-based” discussion doesn’t have a role, but it doesn’t generate anything really. All it does successfully is tear people apart; it’s not creative, and it doesn’t fuel anybody’s soul.

So, I applaud Loïc and Geraldine for a really creative and fun event, and one which truly gave me a sense of what is currently going on in the heads of European web entrepreneurs. I would simply encourage steering even further into the realm of emotion, creativity, design, and art – as it’s this kind of content which will pull us out of the recession, as it’s this kind of thinking that will help people create art and beauty for art’s sake alone, and these will be the innovations that the world didn’t know it was missing.

Rock on, Loïc, and let your right brain show; it’s your best side.